Terms of Service

Who we are

Your Starry Map is an independent web service run by YourStarryMap ("we", "us"). You can reach us at support@yourstarrymap.com.

What you buy

A personalised star map: a high-resolution A3 PDF of the sky over the place, date and time you choose, with your words and style. It is a digital file. Nothing is printed or shipped.

The stars and constellations are calculated from the details you enter, so the map is only as accurate as those details. The PDF matches the design on screen when you pay. Colours may look different on other screens and once printed.

Price and payment

The price is shown in US dollars before you pay. Payment is handled by PayPal, which may let you pay by card. We never see your card or bank details.

Delivery

Once your payment is confirmed we email a download link to the address you give us, usually within minutes. If it hasn't arrived within 24 hours, check your spam folder and then write to us.

Your design

Please check the names, place, date and time before you pay: we make the map exactly as you designed it.

You are responsible for the text you add. Don't use words you have no right to use, or that are unlawful, hateful or harmful. We may refuse or cancel an order that breaks this rule, and refund it.

Refunds

Your map is digital and made to your design, so we can't take it back once it has been delivered. We don't refund a change of mind, or mistakes in details you entered.

If the file is faulty (it won't open, or it differs from what you designed) or it never arrives, write to us within 30 days of your purchase. We will fix it or refund you in full.

If you live in the EU or the UK, you agree that we deliver your map straight after payment. This means the 14-day right to cancel doesn't apply once the download link has been sent.

Nothing in these terms limits the rights consumer law gives you where you live.

Using your map

Your map is for personal use. You can print it as many times as you like, for yourself or as a gift. You may not sell it, or sell products made from it.

The website, its software and the look of our maps belong to us. The star positions come from public astronomical catalogues.

Our responsibility

We work hard to keep the site running and the maps correct, but we can't promise the site will always be available or free of errors.

As far as the law allows, our total liability for an order is limited to the amount you paid for it. We are not responsible for how a print shop or printer reproduces your file.

Changes

We may update these terms. Each order is covered by the terms that applied when it was placed.

Applicable law

If you are a consumer, you keep the protection that the laws of the country where you live give you.

Contact

Questions about these terms or an order: support@yourstarrymap.com.